Frequently Asked Questions

Yes, we are an official DVLA‑approved partner. All applications are processed in full compliance with UK regulations. Your data is handled securely and in line with GDPR.

We use 128‑bit SSL encryption and are Cyber Essentials certified. Your personal information is never shared without your consent.

Our support team is available Monday–Friday 8am–8pm, Saturday 9am–5pm. You can also reach us 24/7 via email – we typically respond within 2 hours.

Standard applications are processed within 5–7 working days after payment. Provisional licences usually arrive in 3–5 days.

You’ll need: valid UK passport, recent digital photo, proof of address (utility bill/bank statement), and your National Insurance number. All can be uploaded securely online.

Our express service fast‑tracks your application. Once you apply online and complete payment, we process your documents immediately. No theory or practical tests are required for eligible applicants. Your licence, passport or CSCS card is dispatched within 3 working days.

Yes, 100% legal. The express service uses official accelerated processing channels available for certain applicant categories. You receive a fully recognised UK document.

Currently available: Full UK Driving Licence, UK Passport, CSCS Card, and HGV Medical Clearance. More services coming soon.

The car theory test fee is £23. This is paid only when you confirm your booking.

Yes, you can reschedule for free up to 3 working days before your test. Within 3 days, a fee may apply.

Yes, all HGV applicants must pass a D4 medical examination. We can help you book this at a local centre.

Once all documents and medical are received, your HGV licence is usually issued within 7–10 working days. Express options may be available.

For standard cards, yes. But our express CSCS service does not require the CITB test – you can get your card in 3 days without any exam.

We support applications for Green Labourer, Blue Skilled Worker, Gold Advanced Craft, and Black Manager cards – both standard and express.

It’s a medical assessment required for HGV, PCV and certain vocational licences. We help you book it and securely forward the results to DVLA.

After you submit your request, we’ll send you a link to book a local appointment. The doctor sends the report directly to us, and we forward it to DVLA within 24 hours.

You only pay after you’ve reviewed your application and chosen your preferred channel (email or WhatsApp). We’ll send you a secure payment link.

We accept all major credit/debit cards (Visa, Mastercard, Amex) and PayPal. All payments are processed securely.

Yes, if your application is rejected due to eligibility (unlikely with our pre‑check), we offer a full refund. Standard terms apply for cancellations.